FAQ

Questions people actually ask.

Every question here was asked by somebody. Where the answer is “we have not built that”, it says so. Last updated 9 September 2026.

The thing everybody asks first

Why does it say “we don’t know” instead of just giving me a number?
Because the source did not say. If a video says “a little oil”, the honest answer is “a little oil” — turning that into 15 ml would be RecipeMirror inventing a fact and putting it in the cook’s hands as though the person in the video had said it. Every other recipe app fills that gap. Not filling it is the product.

You are never blocked by it. Cook straight away and judge it at the pan, which is what you would do anyway — and what you used is remembered for next time.
Why did my 30-minute video produce fewer amounts than a 3-minute one?
Because a long video usually shows more and says less. A short recipe video states quantities because it has to; an hour of somebody cooking in their own kitchen is full of “this much” and a hand gesture. RecipeMirror reports what was said, so a longer video can genuinely contain fewer stated amounts.

Shorter, more explicit videos give stronger guides. That is a real limitation and not a bug we are hiding.
It read an amount wrong. What do I do?
Correct it. Your correction is kept as yours, sits above the reading, and is never overwritten by a later pass. If RecipeMirror reads the source again and disagrees with you, it shows you the difference and asks — it does not quietly replace what you established.

Family recordings and privacy

What happens to my family recording? Who can see it?
Only you, and anyone you deliberately share it with. It is not public, not searchable, and not shown to other cooks.

To read it, RecipeMirror sends it to Google’s Gemini. That is a real transfer to a third party and we name it rather than calling it “processing”. Everyone we send data to is listed on what we keep.
Do you keep the recording after reading it?
Only if you want us to. When you bring one in you choose: keep it so the guide can be re-read later, or delete our copy as soon as the reading is done. If you chose delete, the file goes and the screen tells you it has gone.

A photograph of a recipe page is never stored at all — it is read inside the request and dropped.
How do I delete everything?
Kitchen Profile, or email privacy@recipemirror.com. Full detail on delete your data, including the one thing that survives and why.

Preparing, and what it costs

What does “preparing” mean, and why is it limited?
Preparing is RecipeMirror watching or reading a source and building a guide from it. That is the part that costs real money — a model call against a video — so it is metered: 15 preparations a month, and the count resets each calendar month rather than being a lifetime allowance.

Saving a link costs nothing. Cooking costs nothing. Only the reading is counted.
Can I cook a dish again without using another preparation?
Yes. Cook it as many times as you like. A guide, once built, is yours — reopening it, scaling it, shopping for it and cooking it all cost nothing.
A photo could not be read. Did that cost me one?
No. A photo RecipeMirror cannot read releases the preparation. “Try again in better light” and “that cost you one of your recipes” should never appear on the same screen.
What do you charge?
Nothing. There is no paid plan, no card, and no trial that turns into one. When that changes it will be said plainly and in advance — see pricing.

What it can and cannot read

I pasted an Instagram / TikTok / Facebook link and it did not prepare it.
RecipeMirror cannot read those videos from a URL — the platforms do not make the video available to read, and downloading it would mean re-hosting somebody’s work, which we do not do. The link is saved so you do not lose it. If you have the video on your phone you can upload it, or add the recipe details yourself.
It said my recipe page has no recipe on it, but it clearly does.
RecipeMirror reads the structured recipe data most cooking sites publish for search engines. A page can look like a recipe to a person and carry none of it. Two different messages exist on purpose: “we opened the page and found no recipe data” and “we could not open the page”. If you see the first on a site you know publishes recipes, tell us — that is a bug worth hearing about.
Can it convert cups to grams?
Not without knowing the density, and it will not guess. A cup of flour and a cup of honey are not the same weight, and a conversion that ignores that is a wrong number wearing a right one’s clothes. Conversions within a dimension — grams to kilograms, millilitres to litres — work.

Honest gaps

Is there an iPhone or Android app?
Not yet. The web app works on a phone today and can be added to your home screen. Native apps are planned and not built.
Has a lawyer reviewed your privacy policy?
No, and it says so on the page. It describes what the system actually does, written by the people who built it. That is not the same as legal review and we will not imply it is.
Something is wrong and none of this covers it.
Email hello@recipemirror.com, or use the contact form. A person reads it. We do not publish a response-time commitment because we will not state one we cannot keep.